Hello,
I have been a fan of Bajio's for some time now--at least 2 years. My mom visits from Colorado and always requests that we go there because she loves the pork ensalada so much. I am sad to report that the quality of this salad is steadily decreasing. I went there last night with 3 other people and was disappointed in the dry pork, the aluminum taste of the corn, and the new upcharges for guacamole AND sour cream. These used to be included in the purchase of the salad, and was a determining factor in my picking your restaurant over Cafe Rio or Costa Vida. I don't plan on returning to your restaurant anytime soon and am sad to have lost confidence in what was once a great product.
Regards,
Tess
May 11, 2009
Tess, I just received your email and would like to apologize. Normally the restaurant that you visited does a great job. I am on my way down there now to look into this. You should not have been charged for the quac or sour cream either. Will you please send me your address so I can send you some free meal cards to help make up for your experience. Again I am sorry, Randy
Randy Egbert
Bajio Mexican Grill
Area Manager
7 comments:
that is stinkin awesome. (not about the food being bad and expensive part, but about the good service and free food part)
they just got my patronage...well if i lived anywhere near a bajio's.
did you know that england has NO mexican food? like NONE. and to buy refried beans and salsa from the grocery store is EXPENSIVE?! yeah. lame-o. enjoy your bajio's. :)
Wow! way to be! next time I have a bad experience at a restaurant, I am definitely going to write a letter like that!
I wonder if they'll give us free meals for our car breaking down right at the Bajio's billboard near AF...?
Oooh! I miss Bajio. We have Cafe Rio, but I don't care for them.
Way to be! The only way to make your voice heard is to get it out there!
You are quite the advocate, my girl! I'm lovin' how you are lookin' out for me and my upcoming visit. I want my pork ensalada and I want it with guac and sour cream and I don't want the dried out pork or aluminum tasting corn!!! I'm just sayin' they better get these problems ironed out before I arrive. Thanks for paving the way. :~)
I'm glad they responded so well. Way to go!
Wow! That's so awesome that they responed like that. It's also awesome that you took the time to write to them. I usually just grump about it with my friends and never go back!
Tess you amaze me. You are living proof that all you have to do is speak up. Companies want to know about the service that is being provided at their different locations, and it's up to us to let them know. I'm glad they responded to you like that. It makes me happy! :)
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